Dispatcher

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Website Mainstream Electric, Heating, Cooling, Plumbing

Dispatcher Job Details Near Spokane, WA

If you’re a strategic thinker & positive person with a dynamic personality– this is the career for you!!

We are looking for a rockstar Sales Lead Coordinator to join our team!! This position encompasses the traditional role of ‘Dispatch’ and much more!!

As a Sales Lead Coordinator, you will work as part of a hardworking and passionate team to ensure desired sales metrics and you will match the best possible technician to every job to help achieve the team’s financial goals. As you can imagine- situations can change at the blink of an eye– you’ve got to be adaptable & strategic!


Responsibilities

· Evaluate all client calls and assign the best possible technician to each call

· Relay accurate information to technicians, ensuring prompt & quality customer experiences

· Record the results of each service call and create report summaries for service managers

· Be professional and establish customer rapport, encouraging repeat business

· Respond to customer requests, resolving issues and promoting the Mainstream brand

· Update customers throughout the day on the technician’s progress


Mainstream’s Benefits

  • 100% medical, dental, & vision insurance paid for by Mainstream!!!
  • 6 paid holidays
  • Paid time off that you accrue based on how many hours you work
  • 401k retirement plan with 4% company match
  • Room for growth & advancement
  • Continuous training- personal and professional development opportunities
  • Outstanding team who works hard, encourages each other & is goal driven
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